YES College

RTO Code: 0249 | CRICOS Provider Code: 03282E | Level 3, 106 Church Street, Parramatta NSW, 2150
Parramatta Local Business Awards WINNER - Outstanding Education Services 2022

CHC52021 Diploma of Community Services


Code and Name

CHC52021 Diploma of Community Services

CRICOS Course Code





· Local

· International

Course Duration and Terms

· 104 weeks (80 academic weeks + 24 weeks holiday)


Term 1 = 10 academic weeks

Term 2 = 10 academic weeks

Term 3 = 10 academic weeks

Term 4 = 10 academic weeks

Term 5 = 10 academic weeks

Term 6 = 10 academic weeks

Term 7 = 10 academic weeks

Term 8 = 10 academic weeks

Scheduled Contact Hours and Timetable

20 hours per week for 80 weeks.

Class timetables may be from 7am to 10pm Monday to Sunday, subject to availability.

Additionally, students are expected to spend at least 10 hours of individual study per week on research, learning activities and assessment activities utilising the facilities and resources available at YES College.                                                                                                   

Please note: Timetables are subject to change at the discretion of YES College.

Delivery Mode

· Face to Face

· Online

Entry Requirements

· Higher School Certificate or equivalent; or

· AQF Certificate IV level qualification or equivalent or higher; or

· Language, Literacy and Numeracy test conducted at YES College

Please note: 

· VET Student Loan (VSL) Students and International Students have additional entry requirements which are specified in the course brochure. 


· CHC62015 Advanced Diploma of Community Sector Management 

· Employment as a Community Care Manager, Case Coordinator (Community Services) or Welfare Support Worker in the Community Services Industry.

Intake Dates

For course intake dates, click here.

Payment Options

· Full-Fee

· VET Student Loans

Please note:

· For VSL total tuition fees and unit of study fees, click here.

· VET student loans will not be approved for students who do not meet eligibility requirements.

· A VET student loan gives rise to a VETSL debt that continues to be a debt due to the Commonwealth until it is repaid.

This course is for people desiring to work as Community Care Managers, Case Coordinators (Community Services) or Welfare Support Workers in the Community Services Industry. People in these positions are involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management.

This course has 20 units of competency, which includes 12 core units and 8 elective units. Learners must complete all 20 units to complete this course.

Core Units of Competency
Unit Code Unit Name
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety


Elective Units of Competency
Unit Code Unit Name
CHCCSL003 Facilitate the counselling relationship and process
CHCDEV004 Confirm developmental status
CHCCOM003 Develop workplace communication strategies
CHCDIV003 Manage and promote diversity
CHCADV002 Provide advocacy and representation services
CHCCDE027 Implement community development strategies
CHCCCS009 Facilitate responsible behaviour
BSBTWK502 Manage team effectiveness

Learners that successfully complete this course will be issued with a Nationally Recognised Qualification:

  • CHC52021 Diploma of Community Services

There is a compulsory workplace component where learners must undertake 400 hours of work experience at an approved host employer. Students may choose a host employer from the College’s approved host employer list or propose their own host employer. All host employers must be pre-approved by YES College to ensure they are suitable and have all the required facilities, resources and equipment as determined by the College. Before commencing work placement, students must meet the following mandatory requirements at their own expense. Students will be informed of when to obtain these documents.

  • National Police Check 30 days before placement:
  • Working with Children Check:
  • Evidence of current Influenza Vaccination
  • Evidence of full Covid Vaccination

Academic Pathways

On completion of this course, graduates may undertake the CHC62015 Advanced Diploma of Community Sector Management from the CHC Community Services Training Package.

Employment Pathways

Graduates may also seek employment as a Community Services Worker, Welfare Support Worker, Family Support Worker, Support Facilitator (Community Services), Community Services Coordinator or Community Care Manager in the Community Services Industry.

Next Intake

Why Choose Us?

Our courses are driven by industry

Our Trainers are experts in their field

We are one of Australia’s longest running Registered Training Organisations (RTO Code: 0249)

Useful Links

Policies and Procedures

Documents and Forms

Want more info about VET Student Loans?

What is VET Student Loans?

Who is Eligible?

Schedule, Tuition Fees and Census Days

Employment Pathways

Graduates of this course can seek employment as a Community Services Worker, Welfare Support Worker, Family Support Worker, Support Facilitator (Community Services), Community Services Coordinator or Community Care Manager in the Community Services Industry.

This course is Nationally Recognised in Australia and is recognised under the Australian Qualifications Framework.

Want to know more?

YES College is one of Australia’s longest operating Registered Training Organisations (RTO Code: 0249). We focus on the student experience, ensuring to create a positive learning environment, conducive for learning. Our courses are driven by industry to make sure our graduates are job ready. These fundamentals, along with our expert Trainers and purpose built facilities have been the building blocks to our long term success.

Take the first step towards your new Career

and talk to one of our Course Admissions Officers today!

Phone: 02 9635 0652


Level 3, 106 Church Street, Parramatta NSW Australia 2150.