YES College


RTO Code: 0249 | CRICOS Provider Code: 03282E | Level 3, 106 Church Street, Parramatta NSW, 2150

BSB40120 Certificate IV in Business


Code and Name

BSB40120 Certificate IV in Business

CRICOS Course Code





· Local

· International


1 year


Refer to course brochure

Delivery Mode

· Face to Face

· Online

Entry Requirements

· Higher School Certificate or equivalent; or

· AQF Certificate III level qualification or equivalent or higher; or
· Employment experience in Business support positions such as:
     - Data Entry Operator
     - Customer Service Officer
     - Payroll Officer
     - Clerical Officer


· BSB50120 Diploma of Business

· Employment as an Administrator or Operations Officer

Intake Dates

For course intake dates, click here.

Payment Options

· Full-fee

This course is for people desiring to work as Administrators or Operations Officers in small, medium or large organisations, in a broad range of industries within the private sector. People in these positions use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

This course has 12 units of competency, which includes 6 core units and 6 elective units. Learners must complete all 12 units to complete this course.


Core Units of Competency
Unit Code Unit Name
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace


Elective Units of Competency
Unit Code Unit Name
BSBOPS404 Implement customer service strategies
BSBPEF502 Develop and use emotional intelligence
BSBPEF402 Develop personal work priorities
BSBLDR414 Lead team effectiveness
BSBHRM415 Coordinate recruitment and onboarding
BSBOPS402 Coordinate business operational plans

Learners that successfully complete this course will be issued with a Nationally Recognised Qualification:

  • BSB40120 Certificate IV in Business

Academic Pathways

On completion of this course, graduates may undertake the BSB50120 Diploma of Business or other Diploma level qualification from the BSB Business Services Training Package.

Employment Pathways

Graduates may also seek employment in the business operational functions of a small, medium or large enterprise, in a variety of industries, in the private sector. Graduates with no employment experience should expect to enter the industry in positions such as an Assistant or other related support positions. Graduates with relevant experience in the industry could obtain positions such as Administrator or Operations Officer.

Next Intake

11th April 2022

4th July 2022

26th September 2022

16th January 2023

10th April 2023

3rd July 2023

Why Choose Us?

Our courses are driven by industry

Our Trainers are experts in their field

We are one of Australia’s longest running Registered Training Organisations (RTO Code: 0249)

Useful Links

Enrolment Form (Local)

Enrolment Form (International)

Policies and Procedures

Documents and Forms

Want more info about VET Student Loans?

What is VET Student Loans?

Who is Eligible?

Fact Sheet

Schedule, Tuition Fees and Census Days

Employment Pathways

Graduates of this course can seek employment as an Administrator and Operations Officer.

This course is Nationally Recognised in Australia and is recognised under the Australian Qualifications Framework.

Want to know more?

YES College is one of Australia’s longest operating Registered Training Organisations (RTO Code: 0249). We focus on the student experience, ensuring to create a positive learning environment, conducive for learning. Our courses are driven by industry to make sure our graduates are job ready. These fundamentals, along with our expert Trainers and purpose built facilities have been the building blocks to our long term success.

Take the first step towards your new Career

and talk to one of our Course Admissions Officers today!

Phone: 02 9635 0652


Level 3, 106 Church Street, Parramatta NSW Australia 2150. - -

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